Practice Terms and Conditions

Our professional relationship with our patients is very important to us

We will always do our best to:

Deliver a consistently high standard of dental care for you

Fully discuss your treatment options with you and provide you with a written quotation.

Not keep you waiting for your appointment

And in return ...

We ask you to settle your account at each appointment

We ask you to arrive in good time for your appointment

If you need to cancel to give us 48 hours notice so that we can offer the time to someone else. We do charge for missed or late cancelled appointments

We ask you to recommend us to your family and friends if you like what we do, and if you don’t please tell us straight away so that we can resolve the problem

Complaints

Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur. We operate a practice complaints procedure, a copy of which is available on request. Complaints should be addressed to the Practice Administration Manager or any of the Partners.. The complaints procedure will be explained to you and your concerns will be dealt with promptly.

General Dental Council

All our practitioners hold a current registration with the General Dental Council and adhere to the GDC standards for dental professionals.

If you require further information on the General Dental Council go to www.gdc-uk.org.

Confidentiality & Privacy Policy

All personal, medical and dental information held by the practice is in the strictest confidence and in accordance with the General Data Protection Regulations. A copy of our Privacy Statement is available by clicking here

Practice hygiene & safety

Routine use of autoclave sterilisation and disposable items ensure that strict levels of hygiene and cross infection control are maintained to the standards of the Scottish Dental Clinical Effectiveness Programme’s (SDCEP) recommendations on the cleaning of dental instruments